CUSTOMER CARE

CONTACT 

IF YOU HAVE ANY QUESTIONS OR IF WE CAN BE OF ANY ASSISTANCE, PLEASE DO NOT HESITATE TO CONTACT OUR TEAM AT INFO@ADANABEAUTY.CO

 

FAQ'S

HOW DO I KNOW MY ORDER IS CONFIRMED?

AFTER YOU PLACE YOUR ORDER, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH YOUR ORDER DETAILS. IF YOU DON’T RECEIVE THIS WITHIN A FEW HOURS, PLEASE CHECK YOUR SPAM FOLDER OR CONTACT US AT INFO@ADANABEAUTY.CO.

 

WHICH PAYMENT METHODS DO YOU ACCEPT?

WE ACCEPT A VARIETY OF SECURE PAYMENT METHODS, INCLUDING MAJOR CREDIT CARDS (VISA, MASTERCARD, AMERICAN EXPRESS), PAYPAL, AND OTHER ELECTRONIC PAYMENT SERVICES.

 

IS MY PAYMENT SECURE?

YES, WE USE INDUSTRY-STANDARD ENCRYPTION TO ENSURE YOUR PAYMENT DETAILS ARE SECURELY PROCESSED. YOUR INFORMATION IS PROTECTED AND NEVER STORED ON OUR SERVERS.

 

WHEN WILL I BE CHARGED FOR MY ORDER?

YOU WILL BE CHARGED AT THE TIME OF PURCHASE. FOR SOME PAYMENT METHODS, SUCH AS PAYPAL, YOU MAY SEE THE PAYMENT PROCESSING IMMEDIATELY.

 

HOW CAN I TRACK MY ORDER?

ONCE YOUR ORDER IS SHIPPED, WE’LL SEND YOU A SHIPPING CONFIRMATION EMAIL WITH A TRACKING NUMBER. YOU CAN USE THIS TO FOLLOW YOUR PACKAGE’S JOURNEY VIA OUR COURIER’S WEBSITE.

 

WHAT SHIPPING METHODS ARE AVAILABLE?

WE OFFER STANDARD AND EXPRESS SHIPPING OPTIONS. STANDARD SHIPPING IS FREE, WHILE EXPRESS SHIPPING MAY INCUR ADDITIONAL FEES DEPENDING ON YOUR LOCATION.

 

HOW LONG DOES SHIPPING TAKE?

STANDARD SHIPPING USUALLY TAKES 2-4 BUSINESS DAYS, WHILE EXPRESS SHIPPING IS TYPICALLY DELIVERED WITHIN 1-2 BUSINESS DAYS AFTER DISPATCH. YOU’LL RECEIVE A SHIPPING CONFIRMATION EMAIL ONCE YOUR ORDER IS ON ITS WAY.

 

WHAT IS THE RETURN AND EXCHANGE POLICY?

DUE TO THE LIMITED QUANTITY AND HYGIENIC NATURE OF OUR HEAD SCARVES, ALL PURCHASES ARE CONSIDERED FINAL SALE. WE DO NOT ACCEPT RETURNS OR EXCHANGES AT THIS TIME.