Customer Care

Contact

If you have any questions or need assistance, please contact our team at info@adanabeauty.co. We aim to respond within 24 hours on business days.

Adana Beauty is an online-only business based in Los Angeles, California.

Frequently Asked Questions

How do I know my order is confirmed?

After placing your order, you will receive a confirmation email with your order details. If you do not receive this within a few hours, please check your spam folder or contact us.

Which payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.

Is my payment secure?

Yes, we use industry-standard encryption to ensure your payment details are securely processed. Your information is protected and not stored on our servers.

When will I be charged?

You will be charged at the time of purchase.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number.

What shipping methods are available?

We offer standard and expedited shipping options. Standard shipping is free, while expedited shipping is available for an additional fee.

How long does shipping take?

Standard shipping typically takes 3-5 business days after dispatch. Expedited shipping usually takes 1-2 business days.

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact us for return instructions.